How to Send an Instagram Chatbot Campaign

You can send campaigns on Instagram with text, images, cards, and payment buttons — buttons that can redirect recipients to your site or launch an automation flow for bulk notifications to your subscribers or segmented group.

Instagram chatbot subscribers are users who followed a link to your bot and messaged your business page in direct messages.

To create a campaign, in the "Chatbots" section, go to the "Main" tab, and click the Create mailing list button.

Step 1. Choose Your Bot

Choose a previously connected bot from the drop-down list. The campaign will be sent to that chatbot’s audience list.

Please note that the campaign is sent to all subscribers who have interacted with the bot in the last 24 hours.

Step 2. Segment Your Audience

If you need to filter your recipients, tick the "Segment recipients" checkbox. Your campaign will only be sent to recipients who meet your segmentation criteria.

You can segment your recipients according to the following criteria:

  • "Sign up date" — select to segment by subscription date.
  • "Variable," "Tags" — select to segment by subscriber data.
  • "Was in flow" and "Was in campaign" — select to segment by subscriber activity conditions.

Step 3. Write Message Text

Enter your text in the text field. The limit for one text element is 512 characters.

You can add variables and emoji here too. To add a variable click on the {} in the right corner of the text field and choose a variable from the drop-down menu. Each user will receive a message that includes the value of the given variable filled in based on their contact info in your audience list. With variables, you can make your messages more appealing by including the recipient’s name and information about their registration or order.

Step 4. Add a Button

You can add a button with a link to your external resources, link to start a flow, or a link to payment. You can add it under a text element or any other element.

Click +Add button.

Name your button in the first field — button text is limited to 20 characters.

Choose "Continue flow," "URL," or "Payment." Then select a flow, add a link to your external resource, or enter your payment details.

For the payment button, you can select the pipeline that the user goes to after initiating a payment. You can also choose a flow that will be launched to the user after successful payment. So, for example, you can inform the user about a successful payment, advise on further steps, or get feedback.

Clicking on the button will launch a redirect on the link, flow, or the payment form.

You can add up to 3 buttons.

Step 5. Add Additional Elements: Text, Image, or Card

You can add an image, card, more text, or button elements.

To do this, click "Add.." and choose the element you want.

You can add images in JPG and PNG formats up to 5MB in size.

Step 6. Add Quick Replies

Click the Quick Replies button to add a quick reply. Enter text up to 20 characters and select the chatbot flow, which will start after selecting a button. Click the Add button.

Click on the cross in the quick reply field to delete it.

Step 7. Preview Your Campaign

You can move elements up and down, delete, and copy them. To do this, hover over the element you want to edit and you will see a button for each function.

When you finish adding all the elements you need, you can do a test sending and see how your messages look on your device.

If everything is correct, click the Next button.

Step 8. Choose a Sending Time

In the next window, you can choose a name for the campaign — only you will see it in the "My campaigns" list.

And, you can choose your sending time — "Send now" or "Send later" to schedule a date and time to send the campaign if you chose to send it later.

Click the Send a campaign button — and your campaign will be sent to recipients.

Analyze Your Results

You can check detailed information about each campaign: how many messages were delivered and how many recipients interacted with your bot.

To do that, navigate to the "My campaigns" tab, and choose a campaign from the list. You will see the status and statistics of the campaign and its list of recipients.

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