General

General settings to all chatbots

  • How to Use the "Action" Element

    Last Updated: 03.06.2022

    You can perform various actions with the subscribers' data when they get to the "Action" element.

  • How to Work with the Chatbot Flow Builder

    Last Updated: 27.05.2022

    With SendPulse, you can create automated chatbot flows that will be triggered by a user action or keyword and answer customers’ questions or collect user information according to a predefined scenario.

  • How to Manage Chatbot Subscribers and Their Data

    Last Updated: 20.06.2022

    In this article, we will take a look at the sources from which users can go to your chatbot and become its subscribers on Facebook, Telegram, WhatsApp, Instagram and talk about possible ways to add and change variables and tags.

  • How to Сheck Your Сhatbot User Interaction Statistics

    Last Updated: 18.05.2022

    You can always track how many users interacted with certain chatbot elements and received particular messages or how many users clicked specific buttons in your chatbot flows. You can view graphs and data summaries for specific periods to analyze the necessary information for each chatbot scenario individually.

  • How to Create a Global Variable for Chatbot Subscribers

    Last Updated: 06.01.2022

    In your chatbot settings, you can add global variables. With their help, you will be able to use messages with predefined values common to all subscribers. For example, the name and address of your company, links to groups in social networks, or the name of a manager.

  • How to Use Regular Expressions in Chatbots

    Last Updated: 14.01.2022

    Regular expressions are patterns that you can use when the preset validation methods are insufficient to compare a value received from a subscriber with a template value.

  • How to Add a Link to a Calendar Event in a Chatbot

    Last Updated: 01.11.2021

    You can add an event link from Google and other calendars to SendPulse chatbot so that users can add your events to their calendars. For example, when booking a table in a restaurant or announcements of various events — webinars, master classes, or starting a promotion in a store.

  • How to Use the “Randomizer” Element

    Last Updated: 22.03.2022

    The “Randomize” element allows you to send elements from your chatbot script at random for A/B testing, creating quizzes, and more. Customize the size of the recipient group for each option and send random information or test different chatbot scenarios.

  • How to Сopy a Flow to Another Chatbot

    Last Updated: 18.11.2021

    You can copy a flow script from one chatbot to another chatbot for the same messenger (Facebook Messenger, VKontakte, Telegram, WhatsApp or Instagram).

  • How to Continue a Chatbot Flow without a User Action

    Last Updated: 26.11.2021

    You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

  • How to Accept Chatbot Payments

    Last Updated: 26.05.2022

    Implement payment for products in one click - add a payment button a message based on your chatbot scenario and automate the purchase process.

  • How to Launch a Bot with an A360 Event

    Last Updated: 01.07.2022

    You can send a message to a user in a messenger with confirmation of their reservation or order: order number, quantity of products, name of each product, etc.

  • How to Send and Receive Data from External Sources

    Last Updated: 03.12.2021

    Automating the data retrieval process has become even easier with API requests. You can request data about the information your user is interested in, create a customer profile, or register for an event in external systems. In response, you receive information that you can display directly in a message to the user or save it to a chatbot variable.

  • How to Use the Filter Element in the Chatbot Flow Builder

    Last Updated: 22.06.2022

    Use a filter and separate your audience by their interests, customer status, or other personal data. This will allow you to send more targeted messages or interact with a contact based on their data: send webhooks to your system, open a chat with a manager, assign or update variables and tags, or launch other flows.

  • How to Use Chat-bot Builder Elements

    Last Updated: 17.06.2022

    With SendPulse, you can create a chatbot that will greet your new subscribers, assist users, sell products, as well as collect and filter data and send it to you for further processing. All of your flow elements can be dragged to the working field by left-clicking on them.

  • How to Manage Chatbots

    Last Updated: 04.04.2022

    In this section you can learn how to manage chatbots: disconnect pages, unlink an account and refresh permissions. Also, we’ll show you how to enable new pages from your linked account or link a new account after unlinking your previous account.

  • How to Send Webhooks Via Chatbots

    Last Updated: 06.05.2022

    You can configure sending webhooks according to your chatbot flow script or activate global webhooks for different chatbot events and receive and save data in your system. Let's take a look at what webhooks are, where they are used, how to activate them, and the structure of the received data.

  • How to Launch a Bot via a Link or QR code

    Last Updated: 23.06.2022

    You can create a link to start your chatbot flows. When a user follows your link, a messenger chat opens and your trigger flow will launch.

  • How to Add a User Input Element

    Last Updated: 02.05.2022

    A user input element will help you gather and store data from your subscribers to further segment them and target the right audience with personalized messages.

  • How to Send a Campaign Using Segmentation

    Last Updated: 26.11.2020

    Based on the subscriber data that you have, you can send campaigns to specific categories of your larger audience. A properly segmented campaign is more relevant to the selected group of recipients. Because segmented campaigns are personalized and highly relevant, you can expect a greater response rate than a standard campaign.

  • How to Use Chatbot Tags

    Last Updated: 17.06.2020

    Use tags to segment your chatbot subscribers. Tags are attached to buttons in your chatbot’s flow. When subscribers click on the button, tags are assigned to them. As a result, you can filter your subscribers based on a particular tag and send them a message.

  • How to Create a Chat Widget for a Website

    Last Updated: 05.01.2022

    With SendPulse, you can create and add a signup widget to your website. This way, site visitors will be able to subscribe to your chatbots.

  • How to Add Chat Widget Code to a Website with GTM

    Last Updated: 23.03.2020

    Create a Facebook chat widget.

  • How to Transfer Custom Variables During a Subscription to a Chatbot

    Last Updated: 21.03.2022

    Integrating SendPulse with messengers allows you to transfer custom variables to your SendPulse account when someone subscribes via a widget or following a link. With the help of this functionality, you can pass values ​​for existing variables in the "Audience" tab of the chatbot.

  • How to Create a Variable in a Chatbot Audience

    Last Updated: 21.03.2022

    You can add variables with different types of data to your chatbot audience and use that data to filter your subscribers and send personalized messages.

  • How to Use a Live Chat

    Last Updated: 27.05.2022

    With the help of "Chats," you have access to chats from your chatbots directly from your SendPulse account — in the browser version or through the application on your smartphone. Here, you can reply to messages from subscribers from all of the chatbots you have connected.

  • How to Manage Chatbot Flow Triggers

    Last Updated: 22.03.2022

    SendPulse allows you to create automated chatbot flows when a bot answers customer's questions according to an in advance specified scenario that launches on trigger words.

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