Chatbots

Facebook Chatbot

  • How to Create a Facebook Messenger Ad and Launch the Chatbot It Links to

    Last Updated: 02.06.2022

    You can set up targeted Facebook ads to promote your products and services and start chatbot conversations with users in Facebook Messenger who interacted with your ads. You can leverage ads to strengthen your brand image, attract new customers, and keep in touch with them.

  • How to Set Up a Facebook Chatbot Greeting

    Last Updated: 15.04.2022

    With SendPulse, you can add a greeting to your chatbot — a message that will tell how your chatbot can be useful, describe its functions, and engage a potential subscriber.

  • Common Reasons Why Your Facebook Page Got Blocked

    Last Updated: 08.06.2021

    If you violate Facebook Terms and Policies, Facebook may block your business page from sending messages, meaning that you won't be able to send messages to your subscribers.

  • How to Create a Facebook Page

    Last Updated: 02.06.2022

    To grow your business online and attract new customers, create a Facebook Page. Enter a Page name, select a category, specify the Page settings, and add all the necessary information about your company and its products. In this article, we will analyze each of these steps in detail.

  • Facebook's Updates for Europe Chatbot Users and How to Work with Them

    Last Updated: 01.04.2022

    You can read more about the changes in 2021 in the changelog from Facebook.

  • How to Transfer Facebook Chatbot Subscribers from Other Services to SendPulse

    Last Updated: 01.04.2022

    In this article, we’ll show you how to migrate your chatbot service to SendPulse for creating chatbots, sending auto-responses, collecting user information, and other useful features for Facebook Messenger.

  • How to Add an RSS for Autoposting

    Last Updated: 24.03.2020

    There is an option to do auto posting via a chatbot.

  • How to Create a Chatbot and Connect It to a Facebook Page

    Last Updated: 06.04.2022

    With the help of chatbots, you can connect with customers, attract new users, and also increase your sales. Create a chatbot for your Facebook Page, and automate your communication with subscribers using Facebook Messenger.

  • How to Send a Facebook Campaign

    Last Updated: 01.04.2022

    After you created a Facebook chatbot, you can send campaigns to your subscribers in it. In the "Messengers" section, click Create Campaign.

  • Types of Facebook Chatbot Campaigns

    Last Updated: 29.07.2020

    During the preparation of a Facebook Messenger campaign, it is important to select the correct type of campaign.

  • How to Create a Chat Menu

    Last Updated: 23.03.2020

    A chat menu is a static menu that is displayed as a hamburger menu in the message input field in the web version of a chat or under the message input field in the mobile version of a chat. Depending on the settings, a menu element opens a site or starts a message flow.

  • How to Create an Automated Facebook Chatbot Flow

    Last Updated: 23.06.2022

    SendPulse allows you to create automated Facebook chatbot flows when a bot provides subscribers with some information according to a pre-determined scenario.

Telegram Chatbot

  • How to Set Up a Telegram Chatbot Description

    Last Updated: 30.05.2022

    With SendPulse, you can add a description of your chatbot — a message that will tell users how your chatbot can be useful, describe its features, and engage a potential subscriber.

  • How to Block or Unblock a Telegram Group or Channel Member

    Last Updated: 02.06.2022

    With Telegram chatbots, you can block or unblock group or channel members. For example, you can block group members who did not pay for an ordered product or service.

  • How to Format Text in Telegram

    Last Updated: 08.02.2022

    Telegram enables you to send formatted text to users. You can make text bold or italicized, and add code or hyperlink styles to better visualize important information.

  • How to Create Posts in a Telegram Channel or Group via Your SendPulse Chatbot

    Last Updated: 21.06.2022

    The SendPulse chatbot builder allows you to not only create a Telegram chatbot with auto-replies but also сreate useful posts and send campaigns to your channel or group using the bot. You can create scheduled posts or send them right away, design your campaigns, and add buttons with links, images, and files.

  • How to Transfer Telegram Bot Subscribers from other Services to SendPulse

    Last Updated: 01.04.2022

    In this article, we’ll show you how to migrate the service for creating auto-replies, collecting user information, and using other useful functions for the Telegram bots.

  • How to Create a Persistent Menu for a Telegram Chatbot

    Last Updated: 20.04.2022

    A bot menu allows users to easily navigate your bot’s content and information. You can create commands that open specific chatbot flows. The menu itself is displayed in the message box as an icon with a “/” sign.

  • How to Create an Automated Flow for a Telegram Chatbot

    Last Updated: 27.05.2022

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use. All you need is to create keywords, design the bot’s structure, and drag-and-drop elements in the SendPulse flow builder.

  • How to Create and Connect a Telegram Chatbot

    Last Updated: 01.04.2022

    A chatbot is an automated multifunctional assistant, that can receive send and send triggered messages, and with SendPulse, your bot can save information as variables for future usage.

  • How to Create a Telegram Chatbot Campaign

    Last Updated: 27.05.2022

    You can send campaigns on Telegram with text, images, files, and buttons that can redirect recipients to your site or launch an automation flow for bulk notification your subscribers or segmented group.

WhatsApp chatbot

  • WhatsApp Pricing Policy Changes

    Last Updated: 02.02.2022

    Starting on February 1st, 2022, there will be a new pricing policy for WhatsApp Business API that adds a fee for conversations. In this article, you'll learn what you need to pay more for, where WhatsApp has prepared bonuses, and how to plan your budget.

  • How to Сreate a WhatsApp Ad via Facebook to Start a Сhatbot Conversation

    Last Updated: 02.06.2022

    You can set up targeted Facebook ads to promote your products and services using WhatsApp and start chatbot conversations with users who interacted with your ads. You can leverage ads to strengthen your brand image, attract new customers, and keep in touch with them.

  • How to Add a Product Card in a WhatsApp Chatbot

    Last Updated: 06.01.2022

    If you have a catalog with products configured in Facebook Commerce Manager, you can add a card or a list of products to your WhatsApp chatbots to attract users' attention and convince them to buy the product. Product cards can be used, for example, to advertise hotels, flights, travel destinations, and vehicles.

  • How to Verify a Business in Facebook Business Manager

    Last Updated: 11.10.2021

    You can verify your business in Facebook Business Manager to access specific products and tools for your business and make full use of the WhatsApp Business API to build chatbots. Also, a verified company inspires more trust among users.

  • How Does a WhatsApp Chatbot Work Without Facebook Business Verification

    Last Updated: 14.06.2022

    These updates apply to accounts created after May 5, 2022. Accounts created before May 5, 2022 will be terminated if their verification is not completed within 30 days.

  • Reasons Why Users Fail to Receive a Registration Code

    Last Updated: 03.06.2021

    There are two possible reasons why you haven't received a code for registering your WhatsApp Business API client. First, your phone number is associated with a non-commercial account (WhatsApp or WhatsApp for Business for users). Second, you have already connected this number to the WhatsApp Business API through another provider.

  • How to Switch to SendPulse from Other WhatsApp Providers

    Last Updated: 07.04.2022

    You can migrate your WhatsApp Business API number and change providers (BSP) to create chatbots in our builder. This article will show you how to migrate your number to SendPulse — an official provider of WhatsApp Business API — and create a chatbot environment with that number.

  • WhatsApp Business Account Statuses and Message Sending Limits

    Last Updated: 23.05.2022

    In this article, let's take a look at what kind of sending limits WhatsApp has, where to find your current limit and rating, and how to increase your level.

  • How to Create an Automated Flow for a WhatsApp Chatbot

    Last Updated: 23.06.2022

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

  • How to Create a WhatsApp Campaign

    Last Updated: 27.05.2022

    You can create a campaign for the entire audience of your WhatsApp chatbot using a template or send a message to an active contact. Keep in touch with your clients, inform them about important events or changes to their order statuses, and remind them about scheduled events they signed up for.

  • How to Import WhatsApp Subscribers

    Last Updated: 01.04.2022

    You can upload your base of subscribers who have given you their preliminary consent to send them messages in accordance with the WhatsApp policy and send them campaigns according to an approved template or work with a contact according to a chatbot script.

  • How to Add a Template for WhatsApp Campaigns

    Last Updated: 01.04.2022

    Users who have connected their phone number to the WhatsApp Business API can send campaigns to their audience. Sending campaigns to all of your subscribers is possible with an approved template.

  • How to Сreate a WhatsApp Сhatbot

    Last Updated: 01.04.2022

    To automate the process of communicating with your customers on WhatsApp, you need to create business accounts on Facebook and WhatsApp to connect your number to the WhatsApp Business API and use your chatbot. With a simple WhatsApp chatbot connection wizard, you can do this in three steps.

Instagram Chatbot

  • How to Create a Persistent Menu for an Instagram Chatbot

    Last Updated: 20.04.2022

    Use the chatbot menu to help users find the information they need. Create commands that trigger specific flows.

  • How to Сreate an Instagram Ad via Facebook to Run a Сhatbot

    Last Updated: 02.06.2022

    You can set up targeted Facebook ads to promote your products and services through Instagram and run chatbot flows for users who responded to your ads. With ads, you can strengthen your brand, attract new audiences, and maintain communication with customers.

  • How to Create a Greeting Menu for an Instagram Chatbot

    Last Updated: 17.06.2022

    Use the chatbot's greeting menu to answer users' frequently asked questions, help them contact a manager, or start specific flows.

  • How to Create an Instagram Chatbot

    Last Updated: 01.07.2022

    A chatbot is an automated multifunctional assistant that can send and receive triggered messages. With SendPulse, your bot can save information as variables for future usage.

  • How to Create an Instagram Business Account and How Account Types Differ

    Last Updated: 15.09.2021

    There are three types of accounts on Instagram: "Personal" — you can share photos with your friends and family, create Stories, and broadcast live. This type of account is not intended for the sale of goods or services. Also, in the privacy settings, you can choose between a private or public account.

  • Troubleshooting Checklist for Connecting an Instagram Chatbot

    Last Updated: 23.09.2021

    If you're having issues connecting your Instagram chatbot or sending messages through the chatbot, follow these steps to make sure everything is set up correctly.

  • How to Send an Instagram Chatbot Campaign

    Last Updated: 27.05.2022

    You can send campaigns on Instagram with text, images, cards, and payment buttons — buttons that can redirect recipients to your site or launch an automation flow for bulk notifications to your subscribers or segmented group.

  • How to Create a Flow for an Instagram Chatbot

    Last Updated: 27.05.2022

    The flow builder is the main tool to set up your bot to welcome new subscribers, assist users, sell products, and notify a manager about users’ questions in the chatbot. Also, a chatbot can gather information and send it to your system for future use.

Integrations

  • How to Send API Requests via Integromat and Integrate SendPulse with Your System

    Last Updated: 30.05.2022

    Chatbot API provides a number of methods to integrate chatbots with your system. You can use them to get detailed information about your account, chatbots, subscribers, variables, flows, and chats. You can also create campaigns and start flows, as well as assign and delete variables and tags.

  • How to Send a WhatsApp Chatbot Message Triggered by an Event via Integromat

    Last Updated: 30.12.2021

    With connector services, you can track events in one system and transfer data to another. For example, you can track orders, payments, abandoned carts, customer registration, incoming messages, and other information and then continue your communication with the customer with SendPulse.

  • How to Configure SendPulse Integration with Jivosite chat

    Last Updated: 01.04.2022

    Jivosite provides a tool for communicating with customers via website live chat, callbacks, messengers, apps, and email. The service also gives you the ability to accept payments in chat and connect your CRM.

  • How to Pass Contacts from Google Sheets to SendPulse Mailing Lists and Send Messages to a Chatbot

    Last Updated: 01.04.2022

    You can integrate SendPulse chatbots with other services to request information via Integromat. In this article, we will explain how to pass contacts from Google Sheets.

  • How to Create a Chatbot with a Booking System in Google Sheets

    Last Updated: 01.04.2022

    You can integrate SendPulse chatbots with other services to request information via Integromat. In this article, we will look at how to create a booking system using a chatbot for a car service station. You can register a customer to service the car for a specific time if the desired cell is empty or suggest a different time and day if it is booked.

  • How to Request Cells in Google Sheets

    Last Updated: 01.04.2022

    You can integrate SendPulse chatbots with other services to request information via Integromat. In this article, we will explain how to view cells in Google Sheets. This will allow you to build a scenario where you can send the user information about what time and day are available for booking.

  • How to Pass Personalized Data from a Google Sheets Row to a Chatbot

    Last Updated: 24.05.2022

    You can integrate SendPulse chatbots with other services to request data via Integromat. In this article, we'll look at how to view data (numeric or text) from a specific row in Google Sheets.

  • How to Pass Data from a Specific Google Sheets Cell to a Chatbot

    Last Updated: 01.04.2022

    You can integrate SendPulse chatbots with other services to request information via Integromat. In this article, we'll look at how to view data (numeric or text) from a specific cell in Google Sheets.

  • How to Transfer Data from a Chatbot to Google Apps

    Last Updated: 01.04.2022

    Transfer data from your potential clients, gathered with chatbot flows for Telegram, Facebook, and Vkontakte with a webhook to other services and apps to manage them is easy to do and helps you stay organized. We will show you how to filter client data using variables, save data to Google sheets, create an event in Google calendar, create a CSV file and save to Google drive, and send yourself an email notification each time a chatbot user moves through your bot.

General

  • How to Use the "Action" Element

    Last Updated: 03.06.2022

    You can perform various actions with the subscribers' data when they get to the "Action" element.

  • How to Work with the Chatbot Flow Builder

    Last Updated: 27.05.2022

    With SendPulse, you can create automated chatbot flows that will be triggered by a user action or keyword and answer customers’ questions or collect user information according to a predefined scenario.

  • How to Manage Chatbot Subscribers and Their Data

    Last Updated: 20.06.2022

    In this article, we will take a look at the sources from which users can go to your chatbot and become its subscribers on Facebook, Telegram, WhatsApp, Instagram and talk about possible ways to add and change variables and tags.

  • How to Сheck Your Сhatbot User Interaction Statistics

    Last Updated: 18.05.2022

    You can always track how many users interacted with certain chatbot elements and received particular messages or how many users clicked specific buttons in your chatbot flows. You can view graphs and data summaries for specific periods to analyze the necessary information for each chatbot scenario individually.

  • How to Create a Global Variable for Chatbot Subscribers

    Last Updated: 06.01.2022

    In your chatbot settings, you can add global variables. With their help, you will be able to use messages with predefined values common to all subscribers. For example, the name and address of your company, links to groups in social networks, or the name of a manager.

  • How to Use Regular Expressions in Chatbots

    Last Updated: 14.01.2022

    Regular expressions are patterns that you can use when the preset validation methods are insufficient to compare a value received from a subscriber with a template value.

  • How to Add a Link to a Calendar Event in a Chatbot

    Last Updated: 01.11.2021

    You can add an event link from Google and other calendars to SendPulse chatbot so that users can add your events to their calendars. For example, when booking a table in a restaurant or announcements of various events — webinars, master classes, or starting a promotion in a store.

  • How to Use the “Randomizer” Element

    Last Updated: 22.03.2022

    The “Randomize” element allows you to send elements from your chatbot script at random for A/B testing, creating quizzes, and more. Customize the size of the recipient group for each option and send random information or test different chatbot scenarios.

  • How to Сopy a Flow to Another Chatbot

    Last Updated: 18.11.2021

    You can copy a flow script from one chatbot to another chatbot for the same messenger (Facebook Messenger, VKontakte, Telegram, WhatsApp or Instagram).

  • How to Continue a Chatbot Flow without a User Action

    Last Updated: 26.11.2021

    You can continue a chatbot scenario without waiting for user interaction and send subsequent messages immediately or after scheduled intervals.

  • How to Accept Chatbot Payments

    Last Updated: 26.05.2022

    Implement payment for products in one click - add a payment button a message based on your chatbot scenario and automate the purchase process.

  • How to Launch a Bot with an A360 Event

    Last Updated: 01.07.2022

    You can send a message to a user in a messenger with confirmation of their reservation or order: order number, quantity of products, name of each product, etc.

  • How to Send and Receive Data from External Sources

    Last Updated: 03.12.2021

    Automating the data retrieval process has become even easier with API requests. You can request data about the information your user is interested in, create a customer profile, or register for an event in external systems. In response, you receive information that you can display directly in a message to the user or save it to a chatbot variable.

  • How to Use the Filter Element in the Chatbot Flow Builder

    Last Updated: 22.06.2022

    Use a filter and separate your audience by their interests, customer status, or other personal data. This will allow you to send more targeted messages or interact with a contact based on their data: send webhooks to your system, open a chat with a manager, assign or update variables and tags, or launch other flows.

  • How to Use Chat-bot Builder Elements

    Last Updated: 17.06.2022

    With SendPulse, you can create a chatbot that will greet your new subscribers, assist users, sell products, as well as collect and filter data and send it to you for further processing. All of your flow elements can be dragged to the working field by left-clicking on them.

  • How to Manage Chatbots

    Last Updated: 04.04.2022

    In this section you can learn how to manage chatbots: disconnect pages, unlink an account and refresh permissions. Also, we’ll show you how to enable new pages from your linked account or link a new account after unlinking your previous account.

  • How to Send Webhooks Via Chatbots

    Last Updated: 06.05.2022

    You can configure sending webhooks according to your chatbot flow script or activate global webhooks for different chatbot events and receive and save data in your system. Let's take a look at what webhooks are, where they are used, how to activate them, and the structure of the received data.

  • How to Launch a Bot via a Link or QR code

    Last Updated: 23.06.2022

    You can create a link to start your chatbot flows. When a user follows your link, a messenger chat opens and your trigger flow will launch.

  • How to Add a User Input Element

    Last Updated: 02.05.2022

    A user input element will help you gather and store data from your subscribers to further segment them and target the right audience with personalized messages.

  • How to Send a Campaign Using Segmentation

    Last Updated: 26.11.2020

    Based on the subscriber data that you have, you can send campaigns to specific categories of your larger audience. A properly segmented campaign is more relevant to the selected group of recipients. Because segmented campaigns are personalized and highly relevant, you can expect a greater response rate than a standard campaign.

  • How to Use Chatbot Tags

    Last Updated: 17.06.2020

    Use tags to segment your chatbot subscribers. Tags are attached to buttons in your chatbot’s flow. When subscribers click on the button, tags are assigned to them. As a result, you can filter your subscribers based on a particular tag and send them a message.

  • How to Create a Chat Widget for a Website

    Last Updated: 05.01.2022

    With SendPulse, you can create and add a signup widget to your website. This way, site visitors will be able to subscribe to your chatbots.

  • How to Add Chat Widget Code to a Website with GTM

    Last Updated: 23.03.2020

    Create a Facebook chat widget.

  • How to Transfer Custom Variables During a Subscription to a Chatbot

    Last Updated: 21.03.2022

    Integrating SendPulse with messengers allows you to transfer custom variables to your SendPulse account when someone subscribes via a widget or following a link. With the help of this functionality, you can pass values ​​for existing variables in the "Audience" tab of the chatbot.

  • How to Create a Variable in a Chatbot Audience

    Last Updated: 21.03.2022

    You can add variables with different types of data to your chatbot audience and use that data to filter your subscribers and send personalized messages.

  • How to Use a Live Chat

    Last Updated: 27.05.2022

    With the help of "Chats," you have access to chats from your chatbots directly from your SendPulse account — in the browser version or through the application on your smartphone. Here, you can reply to messages from subscribers from all of the chatbots you have connected.

  • How to Manage Chatbot Flow Triggers

    Last Updated: 22.03.2022

    SendPulse allows you to create automated chatbot flows when a bot answers customer's questions according to an in advance specified scenario that launches on trigger words.

Try a free chatbot for Facebook Messenger