Why use chatbot auto-reply flows

The bot won’t substitute your team, but it can help you resolve a number of tasks. What a Facebook chatbot messenger can do?

How to set up the chatbot auto-reply flow

Keep in mind you can set up a chatbot only for a page, but not for a group. To get going, create such page and connect your chatbot to it.

4-step auto-reply flow

  • icon add trigger

    Create a trigger

    Use a trigger to launch auto-reply and message flows.

  • icon write answer

    Create the auto-reply

    Decide on the message which will be sent to the user upon the trigger when a condition is met.

  • icon chatbot logic

    Create the logic of the bot

    Go to the editor to build up the sequence of your messages in your auto-reply flow.

  • icon collect subscribers

    Test and launch

    Use the test mode to check whether your bot works properly and then activate your bot and launch your message flow.

1. Create a trigger

A trigger is a condition which sets off the auto-reply or starts a message flow in the chat.

add trigger

After subscription trigger

Send welcome messages right after the subscription within the delay specified in minutes, hours or days.

Replies to keywords

Create keywords that will trigger flows. In case the users type in “delivery” or “prices”, they receive messages with delivery or pricing options.

Standard reply

Set up a predefined answer in case the user sends a message that doesn’t contain any of the trigger keywords.

Unsubscription from bot

Send the message after the unsubscription command.

2. Auto-reply in the editor

Think of a message to be sent when the keyword is triggered. Create quick and meaningful replies. Complement the text with images, buttons, and emoji.

panel content type content

Add content

A message can consist of several text blocks. You can add an image, product card, file or list.

panel quick answers quick answers

Attach quick replies

Use quick replies as prompts for the user while they are choosing the answer. One message can hold up to 10 quick replies.

create button button

Insert buttons

The button can connect a message with the next one. You can add up to three buttons with links to anywhere on the Internet.

screen phone

Delay

The delay indicator is set so that the users see the answer is being typed. The typing indicator will be displayed for the exact same time you indicated.

3. Think through the logic of the bot

The next messages will be sent based on which button or quick reply the user chooses. Develop the auto-reply flow using the functional blocks.

screen logic chatbot
icon message

Message

Add as many messages as necessary to carry out a meaningful conversation.

icon flow

Flow

Redirect the user to an already existing flow so that you don’t need to repeatedly create message blocks.

icon action

Action

Open the chat with the admin or set up the unsubscribe the user from your bot.

icon pause

Pause

Use pause so that your next message is sent after the specified time. Indicate the timespan of several minutes to one day.

4. Test and launch the bot

You can test sending messages of each flow you create. To do this, save the new auto-reply flow and send it to yourself. Once you've finished testing, launch this flow to all subscribers.

start chatbot

Experience the benefits of a Facebook Messenger chatbot now