Why use chatbot auto-reply flows
The bot won’t substitute your team, but it can help you resolve a number of tasks. What a Facebook chatbot messenger can do?
How to set up the chatbot auto-reply flow
Keep in mind you can set up a chatbot only for a page, but not for a group. To get going, create such page and connect your chatbot to it.
4-step auto-reply flow
Use a trigger to launch auto-reply and message flows.
Decide on the message which will be sent to the user upon the trigger when a condition is met.
Go to the editor to build up the sequence of your messages in your auto-reply flow.
Use the test mode to check whether your bot works properly and then activate your bot and launch your message flow.
1. Create a trigger
A trigger is a condition which sets off the auto-reply or starts a message flow in the chat.
After subscription trigger
Replies to keywords
Unsubscription from bot
Send the message after the unsubscription command.
2. Auto-reply in the editor
Think of a message to be sent when the keyword is triggered. Create quick and meaningful replies. Complement the text with images, buttons, and emoji.
A message can consist of several text blocks. You can add an image, product card, file or list.
Attach quick replies
Use quick replies as prompts for the user while they are choosing the answer. One message can hold up to 10 quick replies.
The button can connect a message with the next one. You can add up to three buttons with links to anywhere on the Internet.
The delay indicator is set so that the users see the answer is being typed. The typing indicator will be displayed for the exact same time you indicated.
3. Think through the logic of the bot
The next messages will be sent based on which button or quick reply the user chooses. Develop the auto-reply flow using the functional blocks.
4. Test and launch the bot
You can test sending messages of each flow you create. To do this, save the new auto-reply flow and send it to yourself. Once you've finished testing, launch this flow to all subscribers.